ePerformax Contact Centers & BPO is investing a shared tomorrow with the Capizeños by formally inaugurating the first business process outsourcing site in Roxas City.
Located at the Pueblo de Panay TechnoPark, ePerformax officially celebrates the grand opening of their newest facility in the country on on Friday, June 15. The new site and building is further proof of the company’s continued commitment to growing and developing the Philippines as one of the leading BPO service providers in the world.
Former Senator and Trade Secretary Mar Roxas, dubbed as the Father of Philippine BPO industry, graced the grand launching and ribbon cutting ceremony. Also present were Capiz governor Tony del Rosario, congressman Emmanuel Billones, Mayor Alan Celino, other local government officials, and top executives of the company.
Roxas thanked ePerformax for opening up a contact center in Capiz. “Your coming here gives us a chance to grow faster. You have tweaked your business model so you’re growing true professionals in the course of their career, and that is much more staple, much more long term, and it bodes well for our people,” he said in a speech.
The proud son of Capiz also assured ePerformax of local government assistance. “We want to make you succeed. You tell us what you need, we will make it happen,” he concluded.
First opening their doors here on our shores back in 2002, ePerformax was one of the first contact centers in the Philippines. The company has primarily focused its operations on providing the highest levels of BPO and customer service to a select group of Fortune 500 companies.
ePerformax provides support for their English-speaking customers in locations around the globe. The company utilizes voice, email, chat, messaging, and social media to handle customer interactions that include customer service, inbound sales and order entry, billing/account support, technical support, product/service support, website navigation support, and travel reservations, along with non-voice BPO activities to support clients’ comprehensive outsourcing requirements.
Teresa Hartsaw, President and CEO of ePerformax, looks forward to the company becoming a long-term partner in growing and developing Roxas City. “We want to be more than mere employers here. We want to become stakeholders in this vibrant community as well,” she points out, “ePerformax will provide long-term growth and career opportunities for all employees while ensuring that there is adequate work-life balance and integration.
In today’s work environment, there has to be a partnership between the employee and the company and the community to really be successful. We are very excited about being part of Roxas City and Pueblo de Panay TechnoPark and creating a family environment and looking out for the well-being of everyone involved.”
Fortunately, Pueblo de Panay TechnoPark is the perfect partner for ePerformax’s goal to create a holistic working environment for their employees. Bub Ong, Pueblo de Panay President and CEO, considers ePerformax a flagship partner in the TechnoPark.
“We share the same values,” he says, “our drive to create a welcoming environment here in Pueblo de Panay, a place where people from different walks of life can come together, fits hand-in-hand with their commitment to the local community.”
The new facility will also house an ePerformax Global Communications & Management Academy. “The GCMA is part of our continuing strategy to invest in our people so they are ready for the evolution in BPO services,” says Mike Tanner, ePerformax Roxas VP and General Manager.
“Our industry is becoming more sophisticated and requires a higher level of professional skills. We are invested in developing our employees to grow in their careers and maximize their potential. We feel fortunate to be here in Roxas and to find such a great community of people to work with.”
Several multinational companies have come to trust and depend on ePerformax. One such client is PayPal.
“ePerformax and PayPal have a mutual desire to deliver the best quality service as fast as possible,” explains David Reedy, Director of PayPal.“We are very pleased to be the first company to occupy the beautiful new building in Roxas City! We are already seeing the teammates deliver a better customer experience and look forward to continued growth.”
With the level of service and care that ePerformax provides, it’s plain to see why the company has continued to prosper with their client-partners.